Returns & Cancellations
We understand and appreciate that when you are purchasing our products, you are making an investment. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible.
We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at firstname.lastname@example.org or call us at 662-305-9722 in the event you receive damaged or incorrect products.
To return a product, please send an email to email@example.com to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.
Please understand, due to the nature of our products, we are unable to offer returns/refunds if you are dissatisfied with the results from Sculpted Beauty's slimming products (including but not limited to Slimming Gel, Liquid Lipo, etc) or firming creams. Every person will react differently to the products and results are highly based on following proper care instructions; including but not limited drinking at least 2 liters of water before and after treatment/applications, abstaining from alcohol 24 hours before and after applications/treatments, and limited caffeine as these issues impair the products ability to properly function.
However, if you are dissatisfied with your product, we will gladly work with you to find a pleasing resolution and an outcome which suits your needs.
Items that are not returnable/refundable:
Opened Slimming Gel
Opened Firming Cream
Opened Body Wrap Kits
Used Waist Compression Bands
Used Waist Trainers
Items that ARE returnable/refundable:
Unused/Unopened Body Wrap Kits
Unused/Unopened slimming products
Unused/Unopened firming creams
Unused Waist Trainers
Unused Waist compression Bands
Unused Waist Beads
If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a "gift with purchase" offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.
For all returns we receive that exceed the 7 day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at firstname.lastname@example.org before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:
60081 Mckenzie Road
Smithville, MS 38870
Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at email@example.com or call us at 662-305-9722. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.